Support

My purchase didn't arrive.
Open the in-app store and use Restore Purchases. Gems are credited by our servers and can take a moment. If it still doesn't appear, email us with your purchase receipt from Apple or Google.

How do I cancel Chess Alchemy Pro?
Subscriptions are managed by Apple or Google. On iPhone: Settings > your name > Subscriptions. On Android: Google Play > Profile > Payments & subscriptions > Subscriptions.

How do I delete my account and data?
In the app, go to Settings and choose Delete account. This removes your account and associated game data. Subscriptions must be canceled separately in the App Store or Google Play. You can also request deletion by emailing us from the address linked to your account.

A rewarded ad didn't give me gems.
Rewards are confirmed by the ad network and have daily limits. Wait a minute and check your balance. If it's still missing, email us.

Ads or privacy choices.
Use Privacy options in Settings (where available) and your device's tracking settings. See our Privacy Policy.